Will KB Submission will be deprecated soon?
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06-28-2024 05:14 AM
Hello Everyone,
Right now in our Instance whenever Knowledge checkbox is checked and the Incident is closed , it creates the KB submission by linking Incident as Parent, so any article can be created from Kb Submission. This is done by making this property "glide.knowman.submission.workflow"as true. Can anyone suggest is this KB submission will be deprecated any soon and can we suggest to create a draft KB article instead of going with the KB submission? Which will be the best practice to go with?
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06-28-2024 05:19 AM
Hi @Poompozhil
There is no official announcement for same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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06-28-2024 05:23 AM
I can't find anything about it being deprecated. Where did you read this?
On the other hand: to me it's still a weird thing to have knowledge created automatically from incidents, because I know what kind of weird articles it can produce.
But even if it is going to be deprecated, it will still be on your instance. You will just no longer be supported on it, so if anything goes wrong, ServiceNow will just tell you 'good luck, this isn't our problem anymore'.
But if you read it somewhere official, they always provide the replacement as well. So that should be in there aslo.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-28-2024 05:29 AM
Hello Mark,
I Just read in one of the post that KB submission will be deprecated but I couldn't find anything official about KB submission deprecation in any of the release notes. I just wanted to know which will be the best approach to go with KB submission or creating draft KB article from Incident
