Without ITIL user can't see the My Task field on the ESC portal

Vamsi_Y
Tera Contributor

‎06-12-2024 11:46 AM

Hi Team,

 

How I can achieve the below task:- 

 

Without ITIL user can't see the My Task field on the ESC portal.

 

Please find the attached screenshot.

 

Thanks,

Vamsikrishna.

 

 

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Dr Atul - LNG
Tera Patron

‎06-12-2024 11:55 AM

Hi @Vamsi_Y 

 

My understanding says, a user dont require ITIL role for this, a user if has approver role can see this task. Correct me if I am wrong.