Report on reassigning a ticket from one user to another user

[Margaret3]

I am trying to create a report that will tell me who on my team is reassigning their tickets to other technicians, meaning, they receive a ticket that is assigned to them, but they reassign that ticket to someone else (assigned to field).  I need to see who the ticket was originally assigned to and also, I need to see who it was re-assigned to, and if it was re-assigned again after that.  Can anyone help?  Thanks so much!

[Dr Atul G- LNG]

Hi @Margaret3 

You need to use / create the metric on Assigned to Field and then you do the reporting. OOTB Metrcis

Like we have Assignment group, same way you can create for Assigned To.

[Margaret3]

Ok, Im still not sure how it works.  I created the metric.  I think I did it right.  Can you indicate what should go in those fields?  I have never done this before.  And also indicate how to run the report?  I would really appreciate it!  Thanks!

[Dr Atul G- LNG]

Hi @Margaret3 

To create report with metric table , we need to create a DB with Incident and then in reporting it willl work. 

https://www.servicenow.com/community/platform-analytics-forum/creating-a-report-using-metrics-table/...

https://www.youtube.com/watch?v=NHL1ckMKiEg

This video wiill helpful.