Without ITIL user can't see the My Task field on the ESC portal

[Vamsi_Y]

Hi Team,

How I can achieve the below task:- 

Without ITIL user can't see the My Task field on the ESC portal.

Please find the attached screenshot.

Thanks,

Vamsikrishna.

[Dr Atul G- LNG]

Hi @Vamsi_Y 

My understanding says, a user dont require ITIL role for this, a user if has approver role can see this task. Correct me if I am wrong.