Words are getting underlined while hovering in ESC Portal

Naveenadevi S · ‎01-22-2024

Hi all,

In Esc portal during impersonation, for some user words are getting underlined while hover .

Pic 1 (impersonation for person A)

Pic 2 (impersonation for person B)

Can anyone help to find the solution. Thanks in advance

Unique45 · ‎01-22-2024

Hello @Naveenadevi S ,

-This is happing because Accessibility is enable for that user. you need to disable the Accessibility.

-To Disable Accessibility please follow following steps:

1.)Open Preference :

2) Select Accessibility and Disable the Enable accessibility in classic:

Please mark correct/helpful if this helps you!

View solution in original post

Unique45 · ‎01-22-2024

Hello @Dr Atul G- LNG ,

It showing on the portal when we hover on the link :

Please mark correct/helpful if this helps you!

Dr Atul G- LNG · ‎01-22-2024

But as per @Naveenadevi S screenshot the underline text for KA not for this widget.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Unique45 · ‎01-22-2024

@Dr Atul G- LNG,

For all the links on the portal, there is an underline showing. Previously I added the screenshot that's just an example.

Please mark correct/helpful if this helps you!

Dr Atul G- LNG · ‎01-22-2024

Let me clear the cache and check buddy. Thanks for adding new in my knowledge.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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