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Words are getting underlined while hovering in ESC Portal

NaveenadeviS912
Tera Contributor

Hi all,

      In Esc portal during impersonation, for some user words are getting underlined while hover . 

NaveenadeviS_0-1705915273126.png

                                                                    Pic 1 (impersonation for person A)

 

NaveenadeviS_1-1705915713411.png

                                                                        Pic 2 (impersonation for person B)

Can anyone help to find the solution. Thanks in advance

 

1 ACCEPTED SOLUTION

PPPanchal
Mega Sage

Hello @NaveenadeviS912 , 

-This is happing because Accessibility is enable for that user. you need to disable the Accessibility.

-To Disable Accessibility please follow following steps:

1.)Open Preference :

Unique45_0-1705918633673.png

2) Select Accessibility and Disable the Enable accessibility in classic:

Unique45_1-1705918856479.png

 

Please mark correct/helpful if this helps you!
Thanks,
Pratiksha
ServiceNow Rising Start 2025

View solution in original post

8 REPLIES 8

Hello @Dr Atul G- LNG ,

It showing on the portal when we hover on the link :

Unique45_0-1705920107773.png

 

 

 

Please mark correct/helpful if this helps you!
Thanks,
Pratiksha
ServiceNow Rising Start 2025

But as per @NaveenadeviS912 screenshot the underline text for KA not for this widget.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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@Dr Atul G- LNG,

For all the links on the portal, there is an underline showing. Previously I added the screenshot that's just an example.

 

 

Please mark correct/helpful if this helps you!
Thanks,
Pratiksha
ServiceNow Rising Start 2025

Let me clear the cache and check buddy. Thanks for adding new in my knowledge. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************