Words are getting underlined while hovering in ESC Portal

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Naveenadevi S
Tera Contributor

‎01-22-2024 01:52 AM

Hi all,

      In Esc portal during impersonation, for some user words are getting underlined while hover . 

NaveenadeviS_0-1705915273126.png

                                                                    Pic 1 (impersonation for person A)

 

NaveenadeviS_1-1705915713411.png

                                                                        Pic 2 (impersonation for person B)

Can anyone help to find the solution. Thanks in advance

 

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Unique45
Mega Sage

‎01-22-2024 02:25 AM - edited ‎01-22-2024 02:26 AM

Hello @Naveenadevi S , 

-This is happing because Accessibility is enable for that user. you need to disable the Accessibility.

-To Disable Accessibility please follow following steps:

1.)Open Preference :

Unique45_0-1705918633673.png

2) Select Accessibility and Disable the Enable accessibility in classic:

Unique45_1-1705918856479.png

 

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Unique45
Mega Sage
In response to Dr Atul G- LNG

‎01-22-2024 02:42 AM

Hello @Dr Atul G- LNG ,

It showing on the portal when we hover on the link :

Unique45_0-1705920107773.png

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Unique45

‎01-22-2024 02:46 AM

But as per @Naveenadevi S screenshot the underline text for KA not for this widget.

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Unique45
Mega Sage
In response to Dr Atul G- LNG

‎01-22-2024 03:00 AM

@Dr Atul G- LNG,

For all the links on the portal, there is an underline showing. Previously I added the screenshot that's just an example.

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Unique45

‎01-22-2024 03:07 AM

Let me clear the cache and check buddy. Thanks for adding new in my knowledge. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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