Work Notes Activity Visibility to Users

[gazalagrawa]

Work notes were not visible on Defect form to users, only admin can see.

I have written read and write ACL on work notes field, now they can post work notes but cannot see activity section.

They can see Activity written but nothing under it.

What to configure here?

[Tanushree Maiti]

Hi @gazalagrawa ,

Refer: KB0719125 Certain users unable to see 'Work Note' field on a form; possible remediation 

            KB0750525 Comments/Worknotes field is not shown on the form for certain users. 

Resolution

1. Check if the 'glide.ui.activity_stream.multiple_inputs' preference is either set as a global preference or a user specific one for the affected user.
2. If yes, check if the value is set to 'true' or not.
3. If no, please check by creating this preference for the affected user by following the below steps:
       a. Go to the list of user preferences under the navigator: User Administration> User Preferences.
       b. create new preference with the Name as glide.ui.activity_stream.multiple_inputs, put affected users name in the User field, Type: String and mark the Value as true.

Having 'glide.ui.activity_stream.multiple_inputs' user preference set to 'true' either through a user-specific preference or as a system preference should resolve the issue if it is due to an anomaly with the user preference applied to the affected user.

2. refer : KB0686955 Worknotes not showing up on the incident form 

 Ensure if Duplicate Activity (Filtered) are present  on the form of defect 

3. Refer: KB0691938 Additional Comments and worknotes are missing on a record when viewing in custom view 

work notes is not added to the record for expected view of defect record.

Validate it..

If above causes are not a reason. Check if any ACL restriction is there. Run Access Analyzer in that case.

[Ankur Bawiskar]

@gazalagrawa 

share screenshots how it looks for non-admin