Work Notes Field Not Visible After Applying ACL on Change Request Form Field

shubhamjangid
Tera Contributor

I have created a Users Group with sn_change_read and change_request_write role and added one user in that group .
Also created ACL for write operation on work_notes field on change_request table , so that any user with change_request_write role would be able to edit the work notes field and rest fields will be readonly on that form.

But, as an user with that write role, I am not able to see the work notes field itself.

shubhamjangid_0-1752559957177.pngshubhamjangid_1-1752559996672.png

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@shubhamjangid 

is that field in the view which user is seeing?

Did you debug by using access analyzer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@shubhamjangid 

is that field in the view which user is seeing?

Did you debug by using access analyzer?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader