Work notes field yellow/gold in SOW before saving

[jean-pauldehaas]

Hi,

Im trying to make the work notes field yellow/gold before a ticket is saved in SOW.

i check some of the system properties which are all set to gold, and in classic UI it works fine already but now in SOW.

Any ideas ?

[Ankur Bawiskar]

@jean-pauldehaas 

recently some members did post question for this but those properties don't work for Workspace

better to raise a case with ServiceNow

earlier posts

How to update additional comments and work notes tab color in the incident form on serviceNow 

How to update "Comments and Worknotes" fields colors on incident for Service Operations Workspace 

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[jean-pauldehaas]

yeah i tried all those things and nothing works for SOW, so a case is probably the right choice

[Ankur Bawiskar]

@jean-pauldehaas 

please do share what the ServiceNow case mentions

[Tanushree Maiti]

Hi @jean-pauldehaas 

1)Refer: KB0715698 Change the background color of the journal fields in the activity of a form. 

Procedure

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There is a property for changing the style of the Journal fields.

i)glide.ui.activity_stream.style.work_notes

Using the above properties the color of the sidebar(U16) or the entire color(U16) of the Journal fields can be changed.

Follow the below steps to make changes to these properties.

1)Navigate to sys_properties.LIST table.

2)Search for the above-mentioned properties and open.

3)In the value field, change the background color

2) Refer KB: KB0860200 How to add Style to the Work Notes field on a custom table ( not extending Task)? 

Also check :https://www.servicenow.com/community/upgrades-and-patching-forum/workspace-activity-stream-worknotes...

Check ServiceNow Documentation on this: Configure journal field tile icons and colors in Configurable Workspace