1 ACCEPTED SOLUTION
Hi @ShuRiseUp2023 ,
1. you can set the system property value to -1
glide.email.journal.lines
note: this would be reflecting in all over the system
2. else follow this approach
create a Before insert update BR on the sys_email and sys_email_draft table
with script
(function executeRule(current, previous /*null when async*/ ) {
// Add your code here
var targetRecord = new global.GlideRecordUtil().getGR(current.getValue('target_table'), current.getValue('target_record'));
if (targetRecord.isValidRecord()) {
current.setValue('body', current.getValue('body').replaceAll('{placeHolderWorknotes}', targetRecord.work_notes.getJournalEntry(-1)).replaceAll('\n','<br/>'));
}
})(current, previous);
add the key Word {placeHolderWorknotes} in whichever the quick message you want
The BR parses it and replaces it with the worknotes
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
