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Work Notes not formatting HTML

gaidem
ServiceNow Employee

We use the work notes field for communication. When entering links it does not format it in HTML. I know you can add HTML tags, but has anyone else had this issue?

Need to retain the journal type field and have automatic HTML formatting.

5 REPLIES 5

I'm not sure I can help you with that :). Journal fields have always behaved this way though. One thing you could try would be a business rule that would intercept any comments or work notes on the way to the server and format the HTML link accordingly. I might take a look and see if there's a way to give you a macro to allow users to insert a link like live feed does. I'll post here if I come up with anything.