Work order assignment group not able to select

[Mark Wood]

Hello Experts,

I am very new to the work order form, and I am encountering an error related to the assignment group. The error message states that no group matches the configured criteria. I have checked the configured criteria for the assignment field on the work order form, and it appears that there is a reference qualifier in place. This reference qualifier specifies that the group type should be "itil." I have many groups in my system that have the group type set to "itil," but the assignment group field is not displaying any groups as options.

I have attached a screenshot of the error below for your reference. Please provide guidance on resolving this issue.

Thank you.

[KKrabbenhoft]

Hi Mark, 

We ran across this issue a bit ago. Check your assignment rules. 

Some Groups are not available for the Assignment Group field - Support and Troubleshooting (servicen...

[Mark Wood]

Hello @KKrabbenhoft ,

I have created a custom group with the type "ITIL," but it is still not populating. I have attached a screenshot for your reference. Thank you so much for your help.

[Deepak89]

Hello @Mark Wood ,

Go to dictionary override and see if any reference qualifier  conditions is added on your table .

[KKrabbenhoft]

Mark, 

I am relatively new too. However, I did find the documentation (finally) that relates to the Tokyo release. 

It explains that once the [Dispatch Group] that can select an agent to complete the task. By default, you can only select groups that belong to the location of the task. If no dispatch groups exist for the location, all dispatch groups are listed for assignment of the tasks.
THEN, By default, this field shows the recommended assignment groups based on the location, asset, and skills for the task. If the field is empty, the system searches for the group covering the territory that includes the location of the task. Create a work order task. or Setting ad hoc locations in work orders wo_tasks 

I hope this helps.