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work order task in accepted state.

Abhijit Das7
Tera Expert

Hi Everyone,

 

I have created a custom reference field in work order task. So, when work order task goes in accepted state then that field becomes non editable for all roles except admin. I tried these  roles :

wm_admin 
wm_agent 
wm_approver_user 
wm_basic 
wm_dispatcher 
wm_initiator 
wm_initiator_qualifier 
wm_initiator_qualifier_dispatcher 
wm_manager 
wm_qualifier 
wm_read 

 

But with these roles, we are not able to edit custom field in accepted state. The moment work order task is accepted the field becomes non editable. Can anyone suggest, so that it should be editable in all states ( draft , assigned , accepted, work in progress and completed.

 

Thanks in advance

7 REPLIES 7

@Abhijit Das7 

did you check table level WRITE ACL which might be making entire record readonly based on some condition?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

 

Yes I have checked WRITE ACL 

vb.PNG

@Abhijit Das7 

what's the condition of that ACL?

Is that ACL restricting?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader