work order task in accepted state.
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04-17-2023 02:42 AM
Hi Everyone,
I have created a custom reference field in work order task. So, when work order task goes in accepted state then that field becomes non editable for all roles except admin. I tried these roles :
wm_admin
wm_agent
wm_approver_user
wm_basic
wm_dispatcher
wm_initiator
wm_initiator_qualifier
wm_initiator_qualifier_dispatcher
wm_manager
wm_qualifier
wm_read
But with these roles, we are not able to edit custom field in accepted state. The moment work order task is accepted the field becomes non editable. Can anyone suggest, so that it should be editable in all states ( draft , assigned , accepted, work in progress and completed.
Thanks in advance
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04-17-2023 03:10 AM
did you check table level WRITE ACL which might be making entire record readonly based on some condition?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-17-2023 03:28 AM
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04-17-2023 03:53 AM
what's the condition of that ACL?
Is that ACL restricting?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader