Hi,
I have a mobile phone purchase catalog item, that has a workflow behind it for approvals etc. In the workflow I have a "Run Script" step that basically changes the state of the current record, but also adds "Additional Comments" to the record, the issue I have is the "Additional Comments" are added by the user that is running the workflow, so if I am logged in to the service portal as "Joe Bloggs", once I click submit a request item is created and the "Additional Comments" show up with the name of the logged in user.
I have added the following code
var origUser = gs.getSession().impersonate('42c32ed04f4c1b00c4a0cf401310c7b1');
current.state = '-5';
current.comments = "Awaiting Approval";
current.update();
var impersonate = gs.getSession().impersonate(origUser);
For admin users it works well, but for non-admin users, the comments get added as guest (see below), I have read that if I give users the impersonate role, then the issue will be resolved.
The problem is I don't want users to be able to impersonate other users, I only want this to work when the workflow is running, for the express purpose of adding comments (updates) to the activity stream.
Is there a better way to fix this or do it a better way?
Thanks in advance for any assistance you can offer.
