Workflow and notification

[nameisnani]

Hi Team ,

We have an requirement that ,

In the catalog for we have line manager , 

Once Line manager approves , we need to send email to xyz@gmail.com , After that two parallel SC task has to be triggered .

This is catalog form 

 The challenge i am facing in notification 

Requirment is 

Body of the notification 

Subject: <Short description>

"A lost or stolen device has been reported by" <Requested For>
The device was lost or stolen on <Date item was Lost/Stolen>
[Blank Line]
"Description:"
<Description>

How should i bring catalog variables in the notification , in the right hand side i can't find catalog variables .

can anyone please help me here , on this requirements

Thanks in advance  

[SN_Learn · Accepted solution]

Hi @nameisnani ,

You have to utilize notification email scripts to pull out the variables of the catalog item.

Create new record in notification email script as below:

Then call the above script in notification as below:

${mail_script:scriptName}

Mark this as Helpful / Accept the Solution if this clears your issue

[SN_Learn]

You are missing the variables before the varible, have a look at updated code

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var requester = current.requested_for.getDisplayValue();
    var date = current.variables.date_item_was_lost_stolen.getDisplayValue();

    email.setSubject(current.variables.short_description_1);
    template.print("<p>A lost or stolen device has been reported by " + requester);
    template.print("<p>The device was lost or stolen on " + date);
    template.print("<br />");
    template.print("Description:" + current.variables.description_1);


})(current, template, email, email_action, event);

Mark this as Helpful / Accept the Solution if this clears your issue

[nameisnani]

@Ankur Bawiskar @SN_Learn 

I have checked in email logs , there is no email sent

@Ankur Bawiskar @SN_Learn 

can you please tell what was issue here .

[SN_Learn]

In the sc_req_item table check both conditions that you have mentioned.

Secondly, Is there anyone defined in the 'Who will receive'?

[nameisnani]

@Ankur Bawiskar @SN_Learn 

duplicates emails are triggering