Workflow and notification

[nameisnani]

Hi Team ,

We have an requirement that ,

In the catalog for we have line manager , 

Once Line manager approves , we need to send email to xyz@gmail.com , After that two parallel SC task has to be triggered .

This is catalog form 

 The challenge i am facing in notification 

Requirment is 

Body of the notification 

Subject: <Short description>

"A lost or stolen device has been reported by" <Requested For>
The device was lost or stolen on <Date item was Lost/Stolen>
[Blank Line]
"Description:"
<Description>

How should i bring catalog variables in the notification , in the right hand side i can't find catalog variables .

can anyone please help me here , on this requirements

Thanks in advance  

[SN_Learn · Accepted solution]

Hi @nameisnani ,

You have to utilize notification email scripts to pull out the variables of the catalog item.

Create new record in notification email script as below:

Then call the above script in notification as below:

${mail_script:scriptName}

Mark this as Helpful / Accept the Solution if this clears your issue

[SN_Learn · Accepted solution]

Hi @nameisnani ,

You have to utilize notification email scripts to pull out the variables of the catalog item.

Create new record in notification email script as below:

Then call the above script in notification as below:

${mail_script:scriptName}

Mark this as Helpful / Accept the Solution if this clears your issue

[Ankur Bawiskar]

@nameisnani 

try this and replace your correct variable name

${current.variables.requested_for}

If the above doesn't work then

you can store those variables in workflow scratchpad and then use in notification like this

1) run script

workflow.scratchpad.requestedFor = current.variables.requested_for;
workflow.scratchpad.deviceStolenDate = current.variables.<dateVariable>;

2) in notification message use like this

A lost or stolen device has been reported by ${workflow.scratchpad.requestedFor}
The device was lost or stolen on ${workflow.scratchpad.deviceStolenDate}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

@Ankur Bawiskar @SN_Learn 

still error is coming 

This is my mail script 

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var requester = current.requested_for.getDisplayValue();
    var date = current.variables.date_item_was_lost_stolen.getDisplayValue();

    email.setSubject(current.short_description_1);
    template.print("<p>A lost or stolen device has been reported by " + requester);
    template.print("<p>The device was lost or stolen on " + date);
    template.print("<br />");
    template.print("Description:" + current.description_1);



})(current, template, email, email_action, event);

This is the catalog

Short description and description we are getting from variable set 

You can see in the notification preview short descp and descirption are shwoing undefined ,  

@Ankur Bawiskar @SN_Learn 

can you please tell me what was the mistake here and what correction required .

[Ankur Bawiskar · Accepted solution]

@nameisnani 

you are using the wrong syntax to get variable value

the correct syntax is current.variables.variableName

update as this

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var requester = current.variables.requested_for.getDisplayValue();
    var date = current.variables.date_item_was_lost_stolen.getDisplayValue();

    email.setSubject(current.variables.short_description_1);
    template.print("<p>A lost or stolen device has been reported by " + requester);
    template.print("<p>The device was lost or stolen on " + date);
    template.print("<br />");
    template.print("Description:" + current.variables.description_1);



})(current, template, email, email_action, event);

If my response helped please mark it correct and close the thread so that it benefits future readers.