Workflow Condition Issue

[Cindy26]

I have an IF condition in my Access Request workflow that checks the Access Name Variable. 

The condition is being met, but the workflow is not seeing it as met for some reason. (it recognizes the requested by field, but not the access name). 

I have the same condition (for different access names) in the workflow and those work as expected.

I've attached a screenshot of the RITM and screenshots of the condition. Any idea why this isn't working?

[Cindy26]

Thanks, duh! 🙂 

Ok so I found the sys id on that log entry and it matches the access name field that I'm trying to use in the condition. See attached.

So now what? 

[Cindy26 · Accepted solution]

I ended up resolving this - it was something to do with an inbound action we are also using. I'm not really sure how that was affecting it because the condition still should've been met based on the variable value, but it is fixed.