Workflow is not triggering and triggering to unwanted workflow. - bit urgent

[GD00609570]

Hi Team,

Created workflow to autopopulate assignment group and tasks, but while raising request, it is not triggering to correct workflow and triggering to default Workflow.

The issue is while raising a request, it should assign to XYZ assignment group, but because of triggering to default workflow, first it is assigning to ABC assignment group, then in fractions of seconds, it is assigning to correct Assignment group.  This fields changes are we can see in the Journal in Request.

Could you please provided your suggestions to fix this issue?

Thanks

[Saturn]

Hi @GD00609570 ,

I believe there is another server side script that is running (executing before workflow). Business rules execute before workflow, so it might be the case that there is some business rule written which is populating the first assignment group and then through workflow, the correct group is set. To debug you can use 'Script tracer' to identify which server script is causing this.