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Workflow issue with Order Guide

venkateshdhanap
Tera Contributor

Hi All,

I have created Order guide with 3 catalog items and i have mentioned workflows in all 3 catalog items itself.If i try submit each catalog item separately   out of Order guide, all 3 working fine.

Issue is happening when submit from order guide

When i submit any 2 items from the order guide both Ritms working fine.But when i submit all 3 items at a time workflow is not triggered for 1 or 2 items for some times.

Some times it is triggering workflow and sometimes it is not triggering workflows.If submit 10 request 2 to 3 requests does not triggering workflow for its Ritm.

I am very confused because issue is not happening consistently.

Also i confused how to investigate this issue(Where should i check if order guide not triggers workflow)

Please kindly anyone can help me out to solve the issue

This the error showing if open workflow of the Ritm

find_real_file.png

Thanks

Venkatesh

5 REPLIES 5

INFJames
Giga Expert

Add a worknote to the affected RITM to test if that starts the WF