Workflow not firing from catalog item

kenneth2k1 · ‎09-15-2015

Hello:

I have a catalog item called "Application data fix" which has a workflow attached to it.

However, when I create a RITM from this catalog item, the workflow doesn't fire, because I get no "Show Workflow" or "Workflow Context" links on the RITM. What sorts of things would make the workflow not fire, even when it's directly attached to the catalog item like this?

Thanks,

Dan Hinrichs · ‎10-09-2015

I saw the same thing when I was moving things to a new instance. The "Service Catalog Workflow" on the sc_request item was missing, so I captured it in an update set on an environment where it existed and applied it to my new environment. After applying it, the workflows on catalog requests fired as expected.

Since a REQ is the parent item of an RITM, that item's workflow needs to complete before the child workflow fires (just like what Dylan said above).

View solution in original post

dhasselquist · ‎09-15-2015

IIRC, the parent request must first be approved before any requested item workflows will run. Is your parent request getting approved?

Dan Hinrichs · ‎10-09-2015

I saw the same thing when I was moving things to a new instance. The "Service Catalog Workflow" on the sc_request item was missing, so I captured it in an update set on an environment where it existed and applied it to my new environment. After applying it, the workflows on catalog requests fired as expected.

Since a REQ is the parent item of an RITM, that item's workflow needs to complete before the child workflow fires (just like what Dylan said above).