Workflow Notification Triggering Twice

[gnunez]

Hello all,

I normally use email notifications versus workflow notification to trigger emails, but for this catalog item I trigger a notification from the workflow to notify the requestor the request has been approved. I use this method because I need to send to multiple users in addition to "opened by" and "requested for". For some reason the emails keep triggering twice and I've noticed that this is only for the notifications triggered through the workflow and not regular email. Does someone know what may be causing this?

Thanks in advance!

Grace

[Narendra Kota]

Hi,

Can you please check under Notifications module, if there are any other notifications already present which are sent on firing this event?

If so, that may be the issue of your emails sent twice. Alternatively, go to the email logs and check the Originating Events and Notifications to troubleshoot which email is sent for what events. Ref below screenshot.

Hope this helps.
Mark helpful or correct based on impact.

Thanks.

[gnunez]

Hi Narendra,

Thanks for the response. I did check there and the same event and notification are being triggered twice. See below.