Workflow stages waiting for approval
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06-21-2023 07:13 AM
Hi all,
In OOTB we have RITM workflow stages as waiting for approval, it is displaying twice.
Can this be changed to only one. If not what could be the reason for waiting for approval twice.
Thanks in advance.
Regards,
Suvedha.

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06-21-2023 09:36 AM
Hi @Suvedha ,
It should be only one OOB, Please check in who created them
this is from OOB:
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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06-22-2023 01:11 AM
Hi @Hemanth M1 ,
Thanks for your Reply!
In choice list table we have only one Waiting for approval.
But in form view and list view, we are able to see two waiting for approval. Not sure from where it is coming.
Regards,
Suvedha

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06-22-2023 01:34 AM - edited 06-22-2023 01:35 AM
Hi @Suvedha ,
waiting_for_approval stage has been set twice (may be in your workflow or BRs), i just tried setting waiting for approval stage again in one of my RITM , i could reproduce the issue
Check workflow and avoid setting this stage multiple times
ex:
Mark correct if this helps.
Thank you,
Hemanth
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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06-22-2023 03:13 AM
Hi @Hemanth M1 ,
Actually it is showing same in PDI also.
In workflows, there are only one waiting for approval.
May be a bug in SNOW (Tokyo Version).
Thanks,
Suvedha.