Workflow stages waiting for approval

Suvedha
Tera Expert

Hi all,

 

In OOTB we have RITM workflow stages as waiting for approval, it is displaying twice.

 

Can this be changed to only one. If not what could be the reason for waiting for approval twice.

 

 

Suvedha_3-1687356796735.png

Suvedha_4-1687356819470.png

 

 

 

 

 

Thanks in advance.

 

Regards,

Suvedha.

5 REPLIES 5

Hemanth M1
Giga Sage
Giga Sage

Hi @Suvedha ,

 

It should be only one OOB, Please check in who created them 

 

this is from OOB:

HemanthM1_0-1687365367123.png

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi @Hemanth M1 ,

 

Thanks for your Reply!

In choice list table we have only one Waiting for approval.

But in form view and list view, we are able to see two waiting for approval. Not sure from where it is coming.

 

Suvedha_1-1687421415740.png

 

 

Regards,

Suvedha

Hemanth M1
Giga Sage
Giga Sage

Hi @Suvedha ,

 

waiting_for_approval stage has been set twice (may be in your workflow or BRs), i just tried setting waiting for approval stage again in one of my RITM , i could reproduce the issue

 

Check workflow and avoid setting this stage multiple times

ex:

HemanthM1_0-1687422801417.png

Mark correct if this helps.

 

Thank you,

Hemanth

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi @Hemanth M1 ,

 

Actually it is showing same in PDI also.

 

In workflows, there are only one waiting for approval.

May be a bug in SNOW (Tokyo Version).

 

Thanks,

Suvedha.