Workflow - Wait for Reply to Notificaiton Email

[Randy33]

How do I program a workflow to pause until a reply is received?

1.  Workflow is triggered.

2.  Based on a condition, a notification email is sent.

3.  I would like the workflow to pause until a reply is received from the email sent in step 2.

How would I do this?

[SAI VENKATESH]

Hi 

You can use wait for condition activity in the workflow.

Thanks

Sai venkatesh 

[Danish Bhairag2 · Accepted solution]

Hi @Randy33 ,

What kind of reply you are expecting and from whom? Like some team or a person from a team.

In those case u can create a task in workflow.

There will be create catalog task activity in workflow which has an out of the box feature of waiting untill response is received from the respective group. Once the task is closed then it moves forward.

Thanks,

Danish

[Tai Vu]

Hi @Randy33 

To achieve this, you can follow these steps:

1. Check if there is any State in the current record that represents it's currently waiting for a response from the email.

2. If such a state exists, you can create an Inbound Action to update the record to the next state when a response is received from the notification.

3. In the workflow, utilize the "Wait For Condition" step, which will be based on the state indicating that a reply has been received, to proceed further.

This approach allows you to pause the workflow until the specified condition is met, ensuring that the workflow advances only when a response is received.

Cheers,

Tai Vu