Worknotes should be mandatory and it should display the name of new assignemnt group.

[Jaspreet7]

I want to make working notes required when reassigning a team on a SCTASK so I know who made the reassignment.
Single catalog task and multiple catalog task : -

1 . open any request which has a single catalog task with ITIL role user
2 . open the catalog task generated
3 . change the assignment group to any other assignment group and click on save - worknotes should be mandatory
3a . change the state to WIP and provide different assignment group and click on save - worknotes should be mandatory
3b . change the state to pending and provide different assignment group and click on save - worknotes should be mandatory
3c . change the state to hold and provide different assignment group and click on save - worknotes should be mandatory
3d . change the state to pending customer and provide different assignment group and click on save - worknotes should be mandatory
3e . change the state to pending vendor and provide different assignment group and click on save - worknotes should be mandatory

[swathisarang98]

Hi @Jaspreet7 ,

You have to write onchange for both state and assignment group and in the script you can write something like below,

along with this bring assignment group from Filter Activity so that field changes will be captured in notes,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[swathisarang98]

@Jaspreet7 Thanks for marking my answer as helpful. If it helped you in any way please accept the solution so that it will be beneficial to the future readers with the same query.

Thanks

Swathi

[Jaspreet7]

Hello @swathisarang98 

It works for me. Thankyou for your help.

Appreciate it.

Kind Regards,

Jaspreet Kaur