Worknotes still being created from emails after deactivating Email Inbound Actions

[Nimeku]

We have deactivated all Email Inbound Actions/Flows for INC in our ServiceNow instance, but when we send emails with incident numbers in the subject line (e.g., "re: INC123456789"), worknotes are still being automatically added to the incidents. Is this a core functionality? What other email processing mechanisms in ServiceNow could be handling this beyond Email Inbound Actions/Flows? Where should we look to identify what's processing these emails? How can we completely disable automatic worknote creation from emails (we want to control this via Inbound Email Actions)?

[Nimeku]

All relevant Email Inbound Actions have been inactivated.

[Nilesh Pol]

@Nimeku Verify after clearing the cache

[GlideFather]

Hi @Nimeku 

do you mean that the email's content was copied into a work note, or the email content with date, time, recipients, message was added to the same section?

Please check this and tell me what does it say "Email sent" or "Work note"
(we have customised label so it says "Technical" WN)

Also, on the right side there is the funnel where you can get this off but it is applicable just for you, nobody else.

Tell me what option is that and if it is the Email sent (ootb feature), let me know if you still want to hide it.

[Nimeku]

I am talking about the "Email received" Entry.

"test 3 ..." is the cotent of the Email.

[GlideFather]

That's out of the box and it is added there for example when an incident is commented, or resolved, there are notifications sent. This is for easier maintenance and overview.

You can go to Notifications / Email logs and according the time and subject to see what is the Notification definition and how it is triggered - eventually disable it but it will not send the notification.

Do you want to hide these? Always or under specific conditions?