Workspace ATF: can not view the options in the drop down

PatriciaLC
Giga Contributor

3 weeks ago

Hello, 

 

I am currently trying to create an ATF workflow that closes a record in workspace view. Everything works except when I use the step 'Click Component (Custom UI)' and click on the 'Reason' field drop down to view the options, I am not seeing any values. It says 'No results found'. The purpose of this step is to select a reason for closure (i.e. cancelled or fixed).  This was not the case when I created the test in Yokohama environment. It worked then, but it's not working in the Zurich environment. Please help. See attached screen shots.   2026-03-30_15-55-40.png

2026-03-30_16-03-28.png

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8 REPLIES 8

Ankur Bawiskar
Tera Patron

3 weeks ago

@PatriciaLC 

is that working fine when you test manually?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

PatriciaLC
Giga Contributor
In response to Ankur Bawiskar

3 weeks ago

Hi @Ankur Bawiskar,

It work when I test it manually. Thank you for asking and for your help.

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Shaqeel
Mega Sage

3 weeks ago

Hi @PatriciaLC 

 

Try setting the value using set component.

 


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Regards

Shaqeel

PatriciaLC
Giga Contributor
In response to Shaqeel

3 weeks ago

Hi @Shaqeel,

Thank you for your help and suggestion. Ill try this!

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