Workspace attachment size

[magee]

Trying to figure out why I'm getting this error when trying to attach an attachment on ANY ticket using workspace.

Example: 

I open Service Operations Workspace

Then I search for RITM0012345

RITM0012345 opens in the workspace.

I click on the paperclip icon and drag a <small> file onto the drag and drop window:

The screenshot above is from my PDI. My PDI works great.

On our self hosted instance, I get this error message:

Capture.jpg is 40.82K. The maximum file size is 1.00K.

Now, if I open the same RITM in the fulfillment portal, I can add the same attachment without any problems.

I checked the property com.glide.attachment.max_size and it is set to 1024, which is plenty big.

I can't find any other attachment size configs. Any suggestions? 

[Bhuvan]

@magee 

https://www.servicenow.com/community/virtual-agent-forum/drag-and-drop-attachment-not-working-in-wor...

Check this thread and it turned out to be a browser issue. Clear the cache and try to logout and login again try it.

If it does not work, try from another browser and check if attachment is working in Workspace.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@magee 

so it's an on-premise instance?

any customization is added in backend?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[magee]

That's what I'm afraid of. We made an adjustment in our instance and we can't remember what we did...