Workspace attachment size

[magee]

Trying to figure out why I'm getting this error when trying to attach an attachment on ANY ticket using workspace.

Example: 

I open Service Operations Workspace

Then I search for RITM0012345

RITM0012345 opens in the workspace.

I click on the paperclip icon and drag a <small> file onto the drag and drop window:

The screenshot above is from my PDI. My PDI works great.

On our self hosted instance, I get this error message:

Capture.jpg is 40.82K. The maximum file size is 1.00K.

Now, if I open the same RITM in the fulfillment portal, I can add the same attachment without any problems.

I checked the property com.glide.attachment.max_size and it is set to 1024, which is plenty big.

I can't find any other attachment size configs. Any suggestions? 

[Ankur Bawiskar]

@magee 

so it's an on-premise instance?

any customization is added in backend?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[magee]

That's what I'm afraid of. We made an adjustment in our instance and we can't remember what we did...