Workspace form - how to display both panes on load?

JordyZ
Mega Sage

Hi,

 

On CSM/FSM workspace I have a case form. I'd like the activity stream to be minimized always (as thin as possible) so there's more space for the actual form. Is there some configuration I can do in UI builder? It's so agents don't have to minimize the activity stream by themselves every time. 

 

Picture of how it is right now:

JordyZ_1-1722435609537.png

How it should be always:

JordyZ_2-1722435703129.png

 

Any help would be appreciated.

 

Thanks!

 

1 REPLY 1

Jake Sadler
Kilo Sage

Hi @JordyZ ,

 

In the Details resizable panes config tab, you can set the default displayed pane.

This will make the form in the right pane the default pane showing on load.

 

JakeSadler_0-1722614278753.png

 

I hope this helps.

 

Thanks

 

Jake