Workspace form - how to display both panes on load?
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07-31-2024 07:23 AM
Hi,
On CSM/FSM workspace I have a case form. I'd like the activity stream to be minimized always (as thin as possible) so there's more space for the actual form. Is there some configuration I can do in UI builder? It's so agents don't have to minimize the activity stream by themselves every time.
Picture of how it is right now:
How it should be always:
Any help would be appreciated.
Thanks!
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08-02-2024 09:02 AM
Hi @JordyZ ,
In the Details resizable panes config tab, you can set the default displayed pane.
This will make the form in the right pane the default pane showing on load.
I hope this helps.
Thanks
Jake