Workspace new case

[eyal abu hamad]

Hey all,
I need to configure csm/fsm workspace when user press the "+" it well open new case.
now I managed to do that once the user press the button it well open the new case record,
my problem is that it is not the correct view.

I made workspace view rules when the sys_id = -1 but I need also to check the current user "line of business" filed. there is no place to write script in workspace view rule, how can I achieve that ?

Workspace view rule

[H S B]

Can you please confirm on which table 'Line of business' field is available? Is it a system field or manually created field (starts with 'u_') ?

While trying to find the field in the condition builder, do search for SHOW RELATED FIELDS first ==> click on that & then again search for 'Line of business' field. You may find it that way if it is hidden.