Workspace UI action is not working in SOW but working in AWS

[Kiruthika J]

Hi,
An UI action present in interaction form of SOW(service operation workspace) and AWS(agent work space).
It should open the catalog item in new workspace tab and copy the short description and description of interaction and paste it in short_description and description variable of catalog item. Please find the below screen short,
both SOW and AWS catalog item is getting opened in new workspace tab. but copy paste of field value to variable is not working in SOW alone.

[Ankur Bawiskar]

@Kiruthika J 

Is that an OOTB UI action or custom one?

no where in the script you are passing the field values?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kiruthika J]

this is a custom UI action

[Kiruthika J]

in SOW url i'm getting %2F in params. I think that's the issue. how to fix that?

[Ankur Bawiskar]

@Kiruthika J 

can you share how it's getting auto populated then?

have you written any onLoad catalog client script to get the values from URL and then set the variable value?

if yes then you will have to tweak it to handle differently for agent workspace and SOW

share that here

If my response helped please mark it correct and close the thread so that it benefits future readers.