Workspace UI Action labels are different in backend

Tadz · ‎02-04-2025

Hi,

Some workspace UI actions have different labels with the backend.

I noticed it might be probably configured sys_ux_form_action_layout_item.
However I saw one of our UI Actions has the same value on

sys_ux_form_action_layout_item and sys_ui_action table.

Does anyone encounter the same issue? If yes how did you resolve it.

Ankur Bawiskar · ‎02-04-2025

@Tadz

yes sometimes the labels are different since there could be requirement that the button in workspace should have different label as compared to native UI action.

When you create a UI action and click the 2 checkboxes as true then system creates workspace buttons automatically

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Tadz · ‎02-05-2025

Thanks Ankur, to add. I noticed that there are missing sys_ux_form_action records which causes the issue. So in my issue, there are some environment issue where sys_ux_form_action record is missing in lower environment but present in higher environment.