I want to move to workspace for our ServiceDesk agents. It will make their lives in several situations way easier:
- reading emails
- seeing attachments
- open multiple records
there are some drawbacks so. I couldn't find yet a solution to:
1. display the SLA percentages as a "bar" in the lists.
displays just as
Can this be solved somehow to have the bars displayed as well?
2. We have references to service/cmdb_ci in our records. We use the CSM/FSM Configurable Workspace.
When I now click the "i" to open the CI, I basically see all the details as if i'd be working on CMDB Workspace.
BUT: I cannot see the Infrastructure Relationships
I tried to add a "tab" but failed adding a missing "controller". When I remove gform I loose all existing functionality.
Can I add the "Infrastrcture Relationships" as "view port"? How do I need to configure it?
3. What's the best way to "replace" UI macros? We had several of them close to certain important fields. I'd like to replicate this funtionality. What I could achieve so far: add a button and get whole of table/sys_id of the record.
I couldn't yet find a way (like in the "old" way) to use code to retrieve/set information from other records.
Any place to start "coding" (retrieving info, opening new windows with URLs etc.)?
4. The Lists page always defaults to "My lists". any possibility to change to the Lists as default?
5. In the Lists I found out how to define the default columns (sys_ux_list_category) for each user. When I open a list via a dashboard (chart) I don't know how to define default columns. There's some "hints" (define columns as property of the page, or use listView (maybe View as property). Neither of these I could get to work.
best regards
Michael
