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You are either not authorized or the cart item is invalid - cat item not visible on designer

Sunpreetk
Tera Contributor

‎04-22-2025 10:08 PM

I am configuring service portal employee catalog item page , whenever i open service portal designer or page editor. It is giving me this You are either not authorized or the cart item is invalid. I checked the field Hide on Service Portal
- it is set as false which is correct. 

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Dr Atul G- LNG
Tera Patron

‎04-23-2025 12:23 PM

Hi @Sunpreetk 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1216971

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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