Your instance is hibernating

[ygfeng]

Not sure why my instance became hibernating.

I clicked on <Wake> button a few times, but after half a day, the instance is still not up for testing.

Can anyone advise?

this message showed when i click on <wake>:

We are waking 'nowlearning-<masked>.lab.service-now.com'

Please wait as this may take up to 20 minutes.

Restart initiated at Sat May 10 2025 20:31:15 GMT+0800 (Singapore Standard Time)

This page will update automatically when your instance is ready.

[Riana Shireen L]

Experiencing the same issue on my PDI since Saturday too. I tried logging a case. Do you perhaps think that maintenance was done that impacted our instances? Is there no one we could escalate the issue to and have our instances restored?

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Ayushi12]

Hi @ygfeng If you are experiencing same issue release your instance and request a fresh installation.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thank You!