Zurich - is Chat translation not working?

Kiruthika J · ‎01-20-2026

Hi All,

Chat translation to English is not working in live agent chat, is it not working in Zurich release?

Dr Atul G- LNG · ‎01-21-2026

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1640629

https://www.servicenow.com/community/virtual-agent-forum/dynamic-translation-issue-for-agent-chat/m-...

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG · ‎01-21-2026

Please check the above links @Kiruthika J

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Kiruthika J · ‎01-21-2026

the plugins mentioned in the links are activated

Dr Atul G- LNG · ‎01-21-2026

Pleas try to repair it if still issue log a case

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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