How to differentiate between approvals for change requests and RITMs

[Cat]

Hi All,

I'm trying to implement approvals on RITMs and I'm using the approval.inserted event, however, that seems to also be used currently (in our environment) for change approvals.

Which event differentiates between approvals for change and approvals for RITMs?

Thanks in advance for any help!

[Dr Atul G- LNG]

Hi @Cat 

If the event is the same, we can add a condition in the email notification where the ticket number starts with CHG or RITM.

[Ankur Bawiskar]

@Cat 

OOTB this event "approval.inserted" and email notification "Approval Request" is triggered on any approval insertion

This is same for CHG and RITM.

So you can't differentiate there.

You can differentiate that in the email scripts used by that OOTB Notification

These 2 email scripts are used by that email template

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