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Zurich - is Chat translation not working?

Kiruthika J
Tera Contributor

‎01-20-2026 11:31 PM

Hi All,

Chat translation to English is not working in live agent chat, is it not working in Zurich release?

KiruthikaJ_0-1768980665716.png

 

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8 REPLIES 8

Dr Atul G- LNG
Tera Patron

‎01-21-2026 01:08 AM

Hi @Kiruthika J 

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1640629

https://www.servicenow.com/community/virtual-agent-forum/dynamic-translation-issue-for-agent-chat/m-...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
In response to Dr Atul G- LNG

‎01-21-2026 02:47 AM

Please check the above links @Kiruthika J 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Kiruthika J
Tera Contributor
In response to Dr Atul G- LNG

‎01-21-2026 02:49 AM - edited ‎01-21-2026 02:49 AM

the plugins mentioned in the links are activated

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Dr Atul G- LNG
Tera Patron
In response to Kiruthika J

‎01-21-2026 02:52 AM

Pleas try to repair it if still issue log a case

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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