We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Zurich - is Chat translation not working?

Kiruthika J
Tera Contributor

‎01-20-2026 11:31 PM

Hi All,

Chat translation to English is not working in live agent chat, is it not working in Zurich release?

KiruthikaJ_0-1768980665716.png

 

0 Helpfuls
  • 428 Views
8 REPLIES 8

Kiruthika J
Tera Contributor
In response to Dr Atul G- LNG

‎01-21-2026 03:25 AM

I repaired it

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Kiruthika J

‎01-21-2026 03:27 AM

Then mate, log a Now support case.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Ankur Bawiskar
Tera Patron

‎01-21-2026 01:37 AM

@Kiruthika J 

was it working in earlier release in your instance?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Kiruthika J
Tera Contributor
In response to Ankur Bawiskar

‎01-21-2026 02:46 AM

yes it was working @Ankur Bawiskar 

 

0 Helpfuls