400 bad request saml okta config

archie5
Tera Expert

‎04-07-2025 04:53 PM

Hi,

I have configured SAML in my instance using OKTA's metadata. When I click on Test connection in the Identity provider - I get attached error. Please note I am assigned to this application in OKTA. We have not uploaded any SN metadata in OKTA. Also, Okta team says they see successful authentication in logs on their end. What else can I check? 

archie5_0-1744069942967.png

Thanks, Archie

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Vishal Jaswal
Giga Sage

‎04-07-2025 05:30 PM

Hello @archie5 

If you have adhere steps mentioned in this KB then it should work as expected: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0777770 

If you can install "SAML Chrome Panel" google chrome extension as suggested by ServiceNow, then maybe the logs can provide more details: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831334 


Hope that helps!
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Shivalika
Mega Sage

‎04-07-2025 07:36 PM

Hello @archie5 

 

Can you share screenshot of your IP full basically XML if possible ?

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

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