400 bad request saml okta config
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-07-2025 04:53 PM
Hi,
I have configured SAML in my instance using OKTA's metadata. When I click on Test connection in the Identity provider - I get attached error. Please note I am assigned to this application in OKTA. We have not uploaded any SN metadata in OKTA. Also, Okta team says they see successful authentication in logs on their end. What else can I check?
Thanks, Archie
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-07-2025 05:30 PM
Hello @archie5
If you have adhere steps mentioned in this KB then it should work as expected: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0777770
If you can install "SAML Chrome Panel" google chrome extension as suggested by ServiceNow, then maybe the logs can provide more details: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831334
Hope that helps!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-07-2025 07:36 PM
Hello @archie5
Can you share screenshot of your IP full basically XML if possible ?
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY