How to fix Reference Qualifier to only show Active Categories instead of All

[Emily4]

Hello,

So on the Incident form, depending what is in the business area field, some categories are exposed..
Example: Business Area = Strongroom... there are 5 categories that get exposed on the INC form. 

There used to be other categories under the Strongroom Business Area, but I made them inactive so only the 5 shown above show on the form.. That works as expected.

Here is the problem:

I have a record producer form that lets you pick the Business Area, and shows the Categories available, however, it is showing all the categories available for Strongroom. Not just the active ones.. 

How can I change the script in this reference qualifier to only show active categories for the selected Business Area instead of all of them?

Thanks in advance for the help!

Emily

[Vamsi Sreenivas · Accepted solution]

HI Emily,

update your reference qualifier with below:

javascript:'name=incident^element=category^inactive=false^dependent_value='+current.variables.u_choice_3

Mark my answer as HELPFUL / CORRECT if this help resolve your issue.

Regards,

Vamsi S

[Emily4]

THANK YOU! 

[Yousaf]

Hi,

Try adding this to your query.

 + '^active=true'

Mark Correct or Helpful if it helps.

[eisharrempo Ahm]

How do I change the reference qualifier in ServiceNow?

1. Step 1:-Application Navigator>Incident>Open Existing Record or Create New.
2. Step 2:-Right Click on Any Reference Field i. e. Caller.
3. Step 3:-Configure Dictionary.