I found an older post from the below link and I was able to modify the URL to fill the Short description field and the Work notes field, but I was not able to make it work for the description or the Resolution notes. I used the dictionary field names for the fields, but it does not work. We have several knowledge bases and articles are created from all of them, but I tried a few variations, but none would work. Is there any other way this could be done please?
This is what I changed the URL to:
incident.do?sys_id=-1&sysparm_query=active=true^short_description=$[HTML:knowledgeRecord.short_description]^description=$[HTML:knowledgeRecord.kb_issue]^close_notes=$[HTML:knowledgeRecord.kb_resolution]^work_notes=(Created after Knowledge search: $[HTML:knowledgeRecord.short_description])&sysparm_stack=knowledge_home_launcher.do
