how to set due date in sc_request?

[ArchiG]

Hi, I understand due date in sc_request (that shows on the portal in the request details widget once a catalog item is submitted) is for requester's and approvers etc and task SLAs are for fulfillment teams. Can someone tell me whats the best way to determine what should be set in the due date field? I know its coming from the workflow or the delivery time but whats the best practice to determine what it should be?

[Ankur Bawiskar]

@ArchiG 

it depends on your customer's requirement and will vary from customer to customer so no single best practice.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @ArchiG 

This kb will provide you. more details

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1334745

The determination of the due date depends entirely on the scenario. For some items, it could be 3 days, while for others, it might be 7 days. It's difficult to define the best approach here. You should discuss this with the client during a workshop and configure the due date accordingly.