I am integrating SN with MS teams and getting license related error

[archie5]

I am integrating SN with MS teams using MS Teams Spoke. I am using create chat and and post message to chat actions when an approval is created. I am using a service account that has necessary permissions on MS side like MS Office license etc. When testing, I am getting this error - Error: Failed to get license information for the user. Ensure user has a valid Office365 license assigned to them. (Process Automation.a77e86b1775a21107ca

What could be missing here?

[Dr Atul G- LNG]

Hi @archie5 

This issue is on the O365 side, meaning you need to connect with your internal O365 team to get the correct license. Only then will it work. This issue is not related to ServiceNow.

[archie5]

Thank you @Atul

They need to provision license to the service account right?

[Dr Atul G- LNG · Accepted solution]

Correct mate. Your internal team cam help here. @archie5