Pre-production environment Change Management

[Matt97]

I'm curious to know how ServiceNOW manages pre-production environment Change Management.

Viewed through 2 lenses...

Is a Change created for each environment deploy...ie dev/test/qa/prd?

OR

Is it controlled through the CMDB and CI lifecycle as the Change matures towards Production...CI lifecycle state mapped to a process or environment?

[John Wagemaker1]

I agree with @Brian Lancaster that it is more a process question then a system question. But when you work with the DevOps solution of ServiceNow you can set it up anyway you want. For every environment a change or only for de the PRD environment. And you can also set it up differently per application. So, for high risk applications you would probably want more control of the pipeline and for low risk applications only for the PRD environment. Good luck in making your choices....