Agent Client Collector - Upgrade via SCCM

[sameeramin]

Checking if anyone has done an upgrade of Agent Client Collector from any other source other than the SN Instance Ex SCCM. It doesn't look like there is a way (CI field) that catalogs this data unless the upgrade is from the instance then it displays in the Agent Upgrade Histories Tab of the Agent.

Just checking if anybody else out there experience the same or if there is another method for this upgraded agents view that would contain a upgrade timestamp. 

Thank you!

[pr8172510]

Hi @sameeramin,

The Agent Upgrade Histories related list is populated for upgrades that are initiated and managed through ServiceNow Agent Client Collector upgrade processes.

If ACC is upgraded externally using tools such as SCCM, MECM, or Intune, the agent version will typically update after the next check-in, but the upgrade event is generally not recorded in the Agent Upgrade Histories related list.

• ACC version on the Agent record will reflect the installed version after check-in.
• Agent Upgrade Histories are intended for ServiceNow-managed upgrades.
• External deployment tools do not populate the same upgrade history/audit records out of the box.
• For upgrade timestamps, you'll typically need to rely on SCCM/MECM deployment history or implement custom tracking.

 this behavior is expected and there is no out-of-box mechanism to backfill Agent Upgrade History records for upgrades performed outside ServiceNow.

[sameeramin]

Thanks pr8172510 for your reply and confirm that the Agent Upgrade Histories are intended only for ServiceNow-managed upgrades. 
This sounds more of an enhancement for that piece that was exclude & be included within the Agent Upgrade Histories. Maybe the msiexec single-line command for agent upgrade can contain some flag that would enable this history or field be updated with timestamp in the agent table.

Thank you!