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Digital End-User Experience End to End Setup

mayankkumar
Kilo Patron

‎06-03-2026 05:14 AM - edited ‎06-03-2026 05:15 AM

Hi Everyone,

Has anyone implemented DEX (Digital End-User Experience) recently?

I'm currently setting it up and would appreciate it if someone could share the end-to-end implementation steps, prerequisites, and any common issues or lessons learned during the setup.

Any guidance would be greatly appreciated.
Thanks!

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Dr Atul G- LNG
Tera Patron

‎06-03-2026 05:17 AM

Hi @mayankkumar 

 

Follow best practice  docs for this:

 

https://mynow.servicenow.com/now/mynow/search/Digital%20End-User%20Experience/params/source/global/f...

 

DrAtulGLNG_0-1780489010126.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Tanushree Maiti
Tera Patron

‎06-03-2026 05:21 AM

Hi @mayankkumar 

 

I have not done. 

Sharing these links if it helps:

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/digital-end-use-experience-...

https://www.youtube.com/watch?v=Fde-38zM90E&list=PLkGSnjw5y2U6IJq48vwuN30KUTgMLFQpf&index=5

https://www.youtube.com/playlist?list=PLkGSnjw5y2U6IJq48vwuN30KUTgMLFQpf

Digital End-User Experience (DEX) Implementation Guide

https://www.servicenow.com/community/itsm-events/get-started-with-digital-end-user-experience-dex/ev...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
ServiceNow Digital End-user Experience (DEX) Guided Setup Demo
ServiceNow Digital End-user Experience (DEX) Guided Setup Demo
youtube.com/playlist?list=PLkGSnjw5y2U6IJq48vwu...
In this video, we will walk you through the Guided Setup flow for DEX ACC, Browser Extension, Desktop Assistant, and DEX Self-service enabling faster time to value once you have entitlement.
ServiceNow Digital End-user Experience (DEX) Guided Setup Demo
ServiceNow Digital End-user Experience (DEX) Guided Setup Demo
youtube.com/watch?v=Fde-38zM90E&list=PLkGSnjw5y...
In this video, we will walk you through the Guided Setup flow for DEX ACC, Browser Extension, Desktop Assistant, and DEX Self-service enabling faster time to value once you have entitlement.
ServiceNow Digital End-user Experience (DEX)
ServiceNow Digital End-user Experience (DEX)
servicenow.com/community/itsm-events/get-starte...
Learn more about how our Digital End-User Experience Solution can help your organization with product demos and walkthroughs. ServiceNow® Digital End-User Ex...
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