Disable a certain Notification for a entire group

[Cedric J]

I want to block some Notification to be sent to certain assigment groups, the assigment group has a group mailbox.

For example, a assigment group dont want to get the "There is a new WorkNote" Notification.

There is the table cmn_notif_message where i could define a notification and a group, but this is not working.

How can I achive this ?

[Dr Atul G- LNG]

Hi @Cedric J 

https://www.servicenow.com/community/now-platform-forum/how-to-disable-notifications-for-a-specific-...

https://servicehub.ucdavis.edu/servicehub?id=ucd_kb_article&sysparm_article=KB0001430&spa=1&sys_id=7...

[Cedric J]

Sorry thats not what i am looking for. 
The assigment group has a group email box and i want to prevent sending certain mail to that group mailbox.

[Dr Atul G- LNG]

Hi @Cedric J 

So, you mean that you don't want a specific email to be triggered to a group, where that group is configured in the email notification? If my understanding is correct, then you can set the email preferences for the group members from the backend, so that particular email will not be sent to the group members.

[Chaitanya ILCR]

Hi @Cedric J ,

sys_recipient_notif_preference is the table that you might be looking for
I have already answered similar question

https://www.servicenow.com/community/developer-forum/is-it-possible-to-disable-email-notifications-f...

you can make small modifications to the script provided in the thread.

let me know if it helps 😊

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya