ServiceNow DEX - Installed ACC on my local device

[Abdullah313]

I have installed ACC in my device. It is showing as registered not UP, in ServiceNow Demo Instance. How to make it up and collect data from my device. I checked the logs and yml file too.  I have attached logs. 

[Tanushree Maiti]

Hi @Abdullah313 

In your log it is throwing warning "Unable to determine the local address in use with the gRPC connection"

Could you please validate the resolution steps from this KB once and try.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564282

Also check : https://www.servicenow.com/docs/r/de-DE/it-service-management/digital-end-user-experience-dex/dex-in... 

ACC and Digital End-user Experience (DEX)

[Abdullah313]

Hi @Tanushree Maiti , I m not using MID server for this DEX setup. I m using ITOM cloud Services as recommended in ServiceNow Docs. Attached KBs are basically involving MID server. 

[Tanushree Maiti]

Ok @Abdullah313  , got you.